---
title: "Intercom integration"
url: "https://joy.so/integrations/intercom/"
kind: "integration"
description: "Display Joy loyalty points and rewards directly inside Intercom so agents can deliver personalized support."
---

# Intercom integration

Display Joy loyalty points and rewards directly inside Intercom so agents can deliver personalized support.

## Integration details

| Detail | Value |
| --- | --- |
| Category | Helpdesk & Chat |
| Built by | Joy Loyalty |
| Works with | Loyalty, Live Chat, Customer Support |
| Availability | Pro |

### Joy and Intercom
Give your support team loyalty context without leaving Intercom.

### How the integration helps:

- Show customer loyalty tier and point balance directly inside Intercom conversations
- Let agents answer loyalty questions without switching tools
- Personalize support based on a customer's loyalty status
- Reduce resolution time for loyalty-related tickets

### How the integration works:
Connect Intercom to Joy Loyalty so agents can see a customer's points, tier, and reward history right inside the conversation panel.

## Resources

- Documentation: <https://help.joy.so/integrations/chat-apps/intercom>
- Install: <http://admin.shopify.com/apps/loyaltify-loyalty-program/embed/integration>