---
title: "Tidio integration"
url: "https://joy.so/integrations/tidio/"
kind: "page"
description: "Display Joy loyalty points and rewards directly inside Tidio live chat so agents can deliver personalized support."
---

# Tidio integration

Display Joy loyalty points and rewards directly inside Tidio live chat so agents can deliver personalized support.

## Integration details

| Detail | Value |
| --- | --- |
| Category | Helpdesk & Chat |
| Built by | Joy Loyalty |
| Works with | Loyalty, Live Chat, Customer Support |
| Availability | Pro |

### Joy and Tidio
Integrate Joy Loyalty with Tidio to give your support agents instant visibility into customer loyalty data during live chat conversations.

### How the integration helps:

- View customer points balance and tier status directly in the Tidio chat panel
- Empower agents to offer personalized support based on loyalty status
- Reduce churn by enabling agents to apply rewards during support interactions
- Deliver VIP-level service to your top loyalty customers

### How the integration works:
Once connected, Tidio displays Joy loyalty information — including points balance, tier level, and available rewards — alongside every customer conversation. Agents can see this data in real time without switching between tools.

## Resources

- Documentation: <https://help.joy.so/integrations/tidio>
- Install: <http://admin.shopify.com/apps/loyaltify-loyalty-program/embed/integration>