---
title: "Tidio integration"
url: "https://joy.so/integrations/tidio/"
kind: "integration"
description: "Export your loyalty program FAQs as a CSV file for Lyro, Tidio's AI agent, so it answers loyalty questions with your program's rules."
---

# Tidio integration

Export your loyalty program FAQs as a CSV file for Lyro, Tidio's AI agent, so it answers loyalty questions with your program's rules.

## Integration details

| Detail | Value |
| --- | --- |
| Category | Helpdesk & Chat |
| Built by | Joy Loyalty |
| Works with | Loyalty, Live Chat, Customer Support |
| Availability | All plans |

### Joy and Tidio
Give Lyro, Tidio's AI agent, the answers to your customers' loyalty questions.

### How the integration helps:

- Answer common loyalty questions in chat, such as how to earn points or when points expire
- Keep Lyro's answers consistent with the FAQs on your loyalty page
- Let Lyro handle repeat loyalty questions so your team can focus on the rest

### How the integration works:
Export your Loyalty Program FAQs from Joy as a CSV file, then upload it to Lyro's knowledge base in Tidio. Lyro uses those questions and answers when customers ask about your loyalty program. Export and upload the file again whenever you update your FAQs.

## Resources

- Documentation: <https://help.joy.so/integrations/chat-apps/tidio>
- Install: <http://admin.shopify.com/apps/loyaltify-loyalty-program/embed/integration>