---
title: "Rivo Alternative - Joy Loyalty for Shopify"
url: "https://joy.so/rivo-alternative/"
kind: "page"
description: "Joy includes nearly 3× Rivo's order capacity at the same $499 top tier, plus membership, Instagram rewards and API on published plans. Compare and switch free."
---

# Rivo Alternative - Joy Loyalty for Shopify

Compare Joy and Rivo to see which platform gives you more ways to reward customers, customize loyalty, and scale without limits.

## Joy vs. Rivo, side by side

| Feature | Joy | Rivo |
| --- | --- | --- |
| Monthly fee | $499/mo | $499/mo (Plus) |
| Free orders/mo | 7,000 (then $5 per 100) | 2,500; beyond that needs a custom plan |
| Platform | Shopify only | Shopify only |
| Reward rule conditions | Customer, order, product & collection | Condition-based rules |
| Paid membership | Yes (Advanced plan+) | Custom plan only |
| Wallet passes (Apple/Google) | Yes (Advanced plan+) | Yes |
| Social Rewards | Automatic Instagram story, comment & follow detection | Basic social following |
| On-site touchpoints | 30+ | Loyalty page, account page, product embed |
| Custom API | Ultimate plan (published price) | Custom plan (quote required) |
| Dedicated Account Manager | Advanced plan+ | Custom plan |
| Support | Live chat on every plan, dedicated account manager on Advanced+ | Email, chat + private support channel |

## Same price, nearly 3× the headroom

### Nearly 3× the orders at the same price

At $499 a month, Joy includes 7,000 orders; Rivo's Plus plan includes 2,500. Grow past Rivo's cap and you're negotiating a custom contract — on Joy you stay on a published plan at $5 per 100 extra orders.

### Membership without the enterprise contract

Joy runs paid membership tiers on published plan pricing. On Rivo, membership only unlocks on the Custom plan — which starts with a sales call just to learn the price.

### Social Rewards on autopilot

Joy detects Instagram story mentions, comments, and follows and turns them into reward events automatically. Rivo covers basic social following without story detection.

### API access you can plan around

Joy's APIs and webhooks ship on the Ultimate plan at a published price. Rivo gates API access behind its unlisted Custom tier — a moving target for any development roadmap.

## Answers

### Is Joy a better Rivo alternative?

Yes — for most scaling Shopify brands, Joy Loyalty is the stronger Rivo alternative. At the same $499 top tier it includes 7,000 monthly orders to Rivo's 2,500, and ships paid membership, custom API, and a dedicated account manager on published plans where Rivo gates all three behind a quote-only Custom tier. Rivo is the better fit if you specifically want its private support channel bundled into standard support.

### When is Rivo the better fit?

Rivo includes a private support channel as part of its standard support, alongside email and chat. If a dedicated private line to your loyalty vendor matters more to you than order headroom or published-plan access to membership and API, that is the one place Rivo has a genuine edge.

### What is the difference between Joy and Rivo?

Both are Shopify-native loyalty platforms. The gaps are capacity and access: at the same top-tier price, Joy includes nearly three times Rivo's monthly orders, and paid membership, API access, and a dedicated account manager sit on Joy's published plans where Rivo requires a Custom plan and a sales conversation.

### Which platform handles more orders at the same price: Joy or Rivo?

Joy. At $499 a month, Joy's Ultimate plan includes 7,000 monthly orders; Rivo's Plus plan at the same price includes 2,500. Past Rivo's cap you move to a Custom plan with no public pricing — Joy keeps a fixed $5-per-100 rate above the limit.

### Does Joy offer paid membership programs?

Yes — on published plan pricing. On Rivo, paid membership is only available on the Custom plan, which requires a sales process to get a quote.

### How does Social Rewards compare between Joy and Rivo?

Joy automatically detects Instagram story mentions, comments, and follows and awards points for them. Rivo supports basic social following rewards without Instagram story detection. For brands rewarding UGC without manual review, Joy handles it automatically.

### How does API access compare between Joy and Rivo?

Joy's custom API is available on the Ultimate plan at a published fixed price. Rivo offers API access only on its Custom tier, which has no listed price. For development teams building on top of loyalty, Joy gives earlier and more predictable access.

### Do both Joy and Rivo support wallet passes?

Yes. Both platforms support Apple Wallet and Google Wallet passes natively, including live balance updates.

### Which platform provides better customer support: Joy or Rivo?

Joy includes live chat on every plan and a dedicated account manager from the Advanced plan. Rivo provides email and chat support with a private support channel, and dedicated support on higher tiers. Joy's account manager access starts at a lower plan tier.

### How does migrating from Rivo to Joy work?

Our migration team handles the full move — points, members, tiers, and program setup — with no migration fee and no downtime for your customers.