--- title: "Market leaders don’t just use Joy. They rave about it" url: "https://joy.so/wall-of-love/" kind: "page" description: "Real reviews from Shopify and G2 buyers. 20,000+ active stores, 1,689 Shopify reviews, 4.9★ average — see why ambitious brands run loyalty on Joy." --- # Market leaders don’t just use Joy. They rave about it Loved by 20,000+ Shopify brands. Real reviews from the world’s most ambitious Shopify brands — word for word from the Shopify App Store and G2. | Metric | Value | | --- | --- | | Average rating | 4.9★ | | Active stores | 20,000+ | | Shopify reviews | 1,689 | | Countries | 32+ | ## Words from our community Every review below is real — pulled straight from the Shopify App Store and G2, word for word. ### Ceres Chill — United States Such a lovely experience! We've been able to earn more revenue by having this loyalty program, and their team has been so helpful with every single thing. - 5/5 on the Shopify App Store ### My Sasun — United States We recently switched over from Smile and we have ZERO regrets. They provide a great service and are very prompt on their responses. - 5/5 on the Shopify App Store ### K Beauty Forever — United States When searching for a loyalty program I was between Smile or Joy and inevitably went with Joy because of their great customer service. They went above and beyond to help set up my loyalty program with their 24/7 support. - 5/5 on the Shopify App Store ### Dindins — Spain Had an issue and within 3 minutes Sonny not only solved it but also applied the solution to all present customer accounts. If you are looking for a serious and solid loyalty program: this is it. - 5/5 on the Shopify App Store ### Nygaard Shop — Denmark JOY is by far the best loyalty program for Shopify! - 5/5 on the Shopify App Store ### Hairmax — United States The app has a lot of functionality and is very robust. Their support via chat right in the app is probably the best feature. They always answer quickly and helped us get the whole program up and running. - 5/5 on the Shopify App Store ### Clever Beauty — France From helping me understand the referral flow, to guiding me through testing in sandbox mode, fixing issues with discount codes, checking integrations with Mailchimp, and even assisting with custom CSS to clean up the widget — she went way above and beyond. - 5/5 on the Shopify App Store ### The Game Collection — United Kingdom The team at Joy are always super quick to resolve any issues. Hana helped resolve an issue we had with one of our multiplier programs within a few minutes. - 5/5 on the Shopify App Store ### Boowan Nicole — Australia The Joy Loyalty Program is fantastic! It's easy to use and has already boosted our customer engagement. - 5/5 on the Shopify App Store ### Karaki Origins — India Hana helped me configure and set up the app on my store — even on a Sunday. She made every change only after confirming with me, and ensured everything worked perfectly. Going above and beyond to exceed customer expectations! - 5/5 on the Shopify App Store ### KHB SALONG — Sweden I was having trouble setting up a flow using a third-party app they don't natively support. Despite that, their support team went completely out of their way to help me. Truly excellent customer service! - 5/5 on the Shopify App Store ### TOM GOLD HAIR — United Kingdom Used Joy for a long time, they never let you down. Professional, kind and fast — that's what you call superlative support. - 5/5 on the Shopify App Store ### Timebox — Romania Everything works exactly as we needed and the setup was smooth and intuitive. The features are well thought out and fit perfectly with our Shopify store. - 5/5 on the Shopify App Store ### Goodness Vegan Clean Beauty — United States Joy is a great app, really intuitive and flexible, and it has been a lovely addition to our store. - 5/5 on the Shopify App Store ### Gymish — United States The features are very useful and easy to set up. The customization options are flexible and work perfectly with different store needs. It's reliable, user-friendly, and backed by excellent support! - 5/5 on the Shopify App Store ### Tai Kang Healthy Fruits — Singapore They're available around the clock, so you can always reach someone on live chat whenever you need assistance. - 5/5 on the Shopify App Store ### Stylebox — Finland They responded very fast, almost like customer support is available 24/7, which is really impressive. - 5/5 on the Shopify App Store ### WigzByBellaLyn — United States The app is exactly what I have been looking for. I love the small, yet impactful features, such as the points wallet feature that allows customers to see how many points they can receive per purchase. - 5/5 on the Shopify App Store ### Common Goods — Malaysia This app helps our customers stick to our platform and order with us. - 5/5 on the Shopify App Store ### Letoile — Qatar Joy app is good for loyalty program and bonus points. Support team is very helpful — they answer fast and solve any issue. - 4/5 on the Shopify App Store ### Scrumpf — United Kingdom Hana was fantastic at sorting a small issue super quickly. Very impressed at the speed of support! - 5/5 on the Shopify App Store ### Rev Online — Thailand The support team is super responsive and very helpful. - 5/5 on the Shopify App Store ### LiFE RiCH 富川創造 — Taiwan The backend is highly flexible, allowing us to customize various settings based on our needs. - 5/5 on the Shopify App Store ### TasteBudds — Malaysia Hana has assisted me on everything I have questions on regardless if it was free plan or pro plan. Very worthy to invest for e-commerce. - 5/5 on the Shopify App Store ### FENGE — United States I think it has a wealth of features. The staff can also help you solve problems quickly. - 5/5 on the Shopify App Store ### Délices Low Carb — France Une application claire et efficace, prise en main immédiate. Le service client est exemplaire. - 5/5 on the Shopify App Store ### House of Seeds — Germany Funktioniert bisher gut, der Support ist immer sehr schnell und hilfsbereit. - 5/5 on the Shopify App Store ### Fook Ming Tong — Hong Kong SAR The app has many good features and can fit most eshops. CS is really helpful on all our questions. - 5/5 on the Shopify App Store ### Twój dostawca kawy — Poland Hana and Andrew immediately identified the problem and, despite the late hour, fixed all the issues on my website. - 5/5 on the Shopify App Store ### BCC Designs — United States Audrey and Abby were amazing with helping get things configured and ready for launch! - 5/5 on the Shopify App Store ### Willit Sports — United States The customer support is very responsive, and any configuration issues we encountered were resolved quickly. - 5/5 on the Shopify App Store ### Commonwealth Running Co. — United States Hana was extremely helpful with helping my business migrate over loyalty points from a different loyalty program. - 5/5 on the Shopify App Store ### G2 reviewer — Verified G2 review The most reliable and stable of all the third-party apps used with Shopify POS. - 5/5 on G2 ### G2 reviewer — Verified G2 review Joy Loyalty helps create a robust loyalty program in a simple way. Software is very user-friendly and includes everything you'd want for a brand's loyalty program. - 5/5 on G2 ## Verified on | Platform | Rating | Reviews | Profile | | --- | --- | --- | --- | | Shopify App Store | 4.9★ | 1,689 | https://apps.shopify.com/joyio/reviews | | G2 | 4.9★ | 45 | https://www.g2.com/products/joy-loyalty/reviews | ## Questions merchants ask ### How is Joy rated on the Shopify App Store? Joy averages 4.9★ across 1,689 Shopify App Store reviews from 20,000+ active stores — among the highest-rated loyalty apps on Shopify. ### Are these reviews real? Every quote is a verbatim third-party review, pulled straight from the Shopify App Store and G2 — word for word, each linked to its source. Nothing here is edited or cherry-picked. ### Why do merchants choose Joy? Two themes run through the reviews: responsive 24/7 support and a program flexible enough to speak any brand. Many teams switch from another platform and never look back. ### Is Joy free to start? Yes. Install Joy free on Shopify and launch your loyalty program in minutes — then scale the plan as your program grows.