--- title: "Product updates" url: "https://joy.so/updates/" kind: "page" description: "What's new in Joy — feature releases, improvements and fixes for ambitious brands, newest first." page: 1 total_pages: 3 --- # Product updates - [Joy now connects to Claude and ChatGPT: ask your loyalty program anything](https://joy.so/updates/md/joy-claude-chatgpt/): Joy now connects to Claude and ChatGPT through MCP. Ask about points, tiers, and performance in plain language, and see how real answers can shape your next move. - [How to build a sustainable loyalty program that spends points](https://joy.so/updates/md/sustainable-loyalty-program/): A discount-only reward menu leaves points sitting. Here's how an environmental reward spends that balance without cutting into your margin again. - [Send a Reward to a Friend: Turn Redemption Into Acquisition](https://joy.so/updates/md/send-a-reward-to-a-friend/): Redemption doesn't have to be the finish line. See how sending a reward to a friend turns your happiest customers into your next acquisition channel. - [Store Credit Rewards: Real Cashback, Spent at Checkout](https://joy.so/updates/md/store-credit-rewards/): Real cashback customers spend at checkout — no points math, no coupon codes. How store credit rewards work, and why the value stays in your store. - [How to Run Your Loyalty Program Inside LINE](https://joy.so/updates/md/line-integration/): Points, tiers, expiry reminders, referrals — every loyalty moment can happen in the chat your customers already use. Here's how to run it on LINE. - [Loyalty Program Metrics: The Numbers That Prove Your ROI](https://joy.so/updates/md/loyalty-program-metrics/): Most loyalty dashboards show activity, not profit. This guide covers the metrics that actually prove ROI, and how to read each one so you know your program is paying for itself. - [Unused Coupon Reminders -Turn forgotten coupons into orders](https://joy.so/updates/md/unused-coupon-reminders-with-klaviyo/): Two new Klaviyo triggers remind customers about coupons they redeemed but never used — After Redeem and Before Expire — so the discount you gave them actually turns into an order. - [A referral is only as good as where its link lands.](https://joy.so/updates/md/multi-market-referral-url/): Joy now builds each customer's referral link for their own Shopify market — right storefront, right language, right currency — automatically. - [Your best in-store moment was going to waste. Now it earns loyalty.](https://joy.so/updates/md/pos-loyalty-points/): Joy now shows points earned, redeemed, and the new balance right inside Shopify POS — so the counter becomes a loyalty moment, not a missed one. - [Let your best customers choose their gift — and earn it back every year](https://joy.so/updates/md/vip-tier-free-gift/): VIP tier perks can now run on a schedule and hand the choice to the customer — a free gift they pick, once a year, on repeat. Retention you can put on a calendar. - [Joy now works inside Shopify Sidekick: ask your loyalty program anything](https://joy.so/updates/md/joy-with-shopify-sidekick/): Ask Shopify's built-in AI about points, tiers, rewards, referrals, and loyalty revenue in plain language — straight from your admin. - [Idle store credit doesn't drive sales. Now you decide when it expires](https://joy.so/updates/md/idle-store-credit-doesnt-drive-sales-now-you-decide-when-it-expires-2/): A global store credit expiration setting, plus per-program overrides for Place Order, Referral, and Milestone. Set a deadline that brings customers back — and keep your liability in check. - [Every extra click kills a review. Your loyalty widget just removed them all.](https://joy.so/updates/md/every-extra-click-kills-a-review-your-loyalty-widget-just-removed-them-all/): Embed Judge.me reviews directly inside your Joy Unified Widget. Customers read and write reviews, earn points, and never leave your loyalty surface. - [Joy × AOV.ai Bundles: Loyalty Rewards on Every Bundle, Right in Your Loyalty Widget](https://joy.so/updates/md/joy-aov-ai-bundles/): Bundles get a bigger order. Loyalty points give a reason to come back. Joy × AOV.ai Bundles now show both in one row, right inside your loyalty widget. - [Joy × AG Product Reviews: Reward reviewers without splitting surfaces](https://joy.so/updates/md/joy-ag-product-reviews-app-ugc/): Your reviews app and your loyalty app live in two surfaces. Customers write reviews in one and earn points in another, and the gap costs you the return signal. Joy × AG Product Reviews ships the fix as one plugin. - [Give VIPs the upgraded variant for free - one reward covers every product](https://joy.so/updates/md/give-vips-the-upgraded-variant-for-free-one-reward-covers-every-product-2/): A new VIP tier entry reward that prices itself: pick a base and an upgrade variant, and Joy issues a coupon worth the difference — so members get the premium version at the base price. One config covers your whole catalog. Ultimate plan. - [The Unified Widget is here. Make your widget be your brand.](https://joy.so/updates/md/widget-v4-storefront/): Joy's new storefront, rebuilt on Lit Web Components. Theme every detail through CSS design tokens. Request the upgrade through support. - [Your loyalty emails, your brand — bring your own HTML, no separate email tool needed](https://joy.so/updates/md/your-loyalty-emails-your-brand-bring-your-own-html-no-separate-email-tool-needed/): Switch any notification email to HTML mode and edit the whole template — header, nav, banner, footer — with Liquid variables for personalization. On every Joy plan. ## Pages - [Page 1](https://joy.so/updates/md/) (this page) - [Page 2](https://joy.so/updates/md/page/2/) - [Page 3](https://joy.so/updates/md/page/3/)