---
title: "AI shopping assistants can now check points and redeem rewards"
slug: "ai-shopping-assistants-can-now-check-points-and-redeem-rewards"
url: "https://joy.so/updates/ai-shopping-assistants-can-now-check-points-and-redeem-rewards/"
kind: "update"
author: "Thomas Nguyen"
author_url: "https://joy.so/author/thomas/"
published_at: "2026-11-13T07:11:36.000+00:00"
updated_at: "2026-11-13T07:11:36.000+00:00"
description: "A shopper's AI assistant can check their points, estimate a cart and redeem a reward on your store. The shopper confirms every redemption."
category: "Product Updates"
tags: ["Product Updates"]
reading_time: 1
feature_image: "https://cdn-web.joy.so/cdn/image/2026/11/ai-shopping-assistant-tools-thumb-0d8b99.png"
---

# AI shopping assistants can now check points and redeem rewards

## Why this matters

![Three things to know: answers from your live program, every redemption needs a confirmation, and you choose what is on](https://cdn-web.joy.so/cdn/image/2026/11/ai-shopping-assistant-tools-three-things-a62148.png)

Joy now gives AI assistants in the shopper's browser five loyalty tools. A shopper can ask for their balance, what this cart earns, or to redeem a reward, and the assistant answers from your live program.

### Answers from your live program

Balance, tier, rewards and cart points. The assistant reads them for the signed-in shopper, and can open your widget at rewards, ways to earn, referral or join.

### Every redemption needs a confirmation

The shopper confirms, not the assistant. A dialog on your store asks, and Joy gives the assistant only the last 4 characters of the code.

> **Example**
> A shopper asks to use their points for $5 off this order. The assistant asks Joy, your store shows "Redeem 20 points for $5 off your order", the shopper selects Confirm, and the code lands in the cart.

### You choose what is on

Off until you turn it on, with a separate checkbox for redeeming. Turn the main toggle off and assistants lose the tools.

---

## How to access and use

1. In Joy, go to **Settings → Additional features**.
2. On the **AI shopping assistant tools** card, turn on the toggle. The card is marked Beta.
3. To let assistants redeem, tick **Allow assistants to redeem rewards**.
4. Open your storefront in Chrome on desktop, sign in as a customer who has points, and ask your browser's AI assistant for their balance.

## Setup guides

[AI shopping assistant tools](https://help.joy.so/settings/additional-features/ai-shopping-assistant-tools)

## Good to know

The tools work only in Chrome on desktop, and only for a signed-in shopper. An assistant can ask a shopper to confirm up to 3 redemptions in 10 minutes and 10 in a day. Reward values are stated in your store's main currency, even if your widget shows another market's currency.