---
title: "Free shipping perks — cap how often a member uses them"
slug: "free-shipping-perks-cap-how-often-a-member-uses-them"
url: "https://joy.so/updates/free-shipping-perks-cap-how-often-a-member-uses-them/"
kind: "update"
author: "Thomas Nguyen"
author_url: "https://joy.so/author/thomas/"
published_at: "2026-11-12T02:38:44.000+00:00"
updated_at: "2026-11-12T02:38:44.000+00:00"
description: "Give a VIP tier free shipping with a ceiling, such as 4 uses every 30 days. The new Usage limit card is on Advanced and above plans."
category: "Product Updates"
tags: ["Product Updates"]
reading_time: 1
feature_image: "https://cdn-web.joy.so/cdn/image/2026/11/up_ra-C-feature-4010b5.png"
---

# Free shipping perks — cap how often a member uses them

## Why this matters

![Three parts of the Usage limit: a ceiling per member, a period you pick, and cancelled orders that give the use back](https://cdn-web.joy.so/cdn/image/2026/11/up_ra-C-why-3df2ea.png)

A Free Shipping privilege covers every qualifying order for as long as the customer holds the tier. That suits some tiers. For others you want a ceiling.

### A ceiling per member

Set how many times a member can use the perk in each period. Once a member reaches the count, the perk stops applying for the rest of the period.

### Pick the period

Choose a period from 24 hours up to a year, or Lifetime. Lifetime counts each customer's uses in total.

### Cancelled orders give the use back

Tick **Refund coupon when order is cancelled** to return it. Without it, a cancelled order still counts as one of the member's uses.

> **Illustrative question**
> Can Gold members get free shipping on every order, but only four times every 30 days? Yes. Open the Gold tier's **Free Shipping** privilege, tick **Set limit** in the **Usage limit** card, enter 4 and pick **30 days** under **For every**.

---

## How to access and use

1. In Joy, go to **Membership → VIP Tiers → Tiers**, select a tier and open its **Free Shipping** privilege, or click **Add Reward** and choose **Free Shipping**.
2. In the **Usage limit** card, tick **Set limit**.
3. Enter the number of times and pick the period under **For every**.
4. Tick **Refund coupon when order is cancelled** if cancelled orders should give the use back, then click **Save**.

## Setup guides

[Tier Privileges: Usage limit](https://help.joy.so/membership/vip-tiers/tier-privileges#usage-limit-for-free-shipping-perks)

## Good to know

Usage limit is on Tier Privileges only, on Advanced and above plans. Partner tier (B2B) privileges don't have it. It can't run on the same perk as **Perk schedule**: while **Set limit** is on, the Perk schedule card is hidden. If your plan later drops below Advanced, the limit keeps applying at checkout while the card disappears, and the perk shows a notice.