---
title: "Join LINE — points only after a customer follows your account"
slug: "join-line-points-only-after-a-customer-follows-your-account"
url: "https://joy.so/updates/join-line-points-only-after-a-customer-follows-your-account/"
kind: "update"
author: "Thomas Nguyen"
author_url: "https://joy.so/author/thomas/"
published_at: "2026-11-11T01:51:17.000+00:00"
updated_at: "2026-11-11T01:51:17.000+00:00"
description: "Join LINE points now go only to customers who follow your Official Account. Linking LINE alone no longer earns, so every reward buys a follower you can message."
category: "Product Updates"
tags: ["Product Updates"]
reading_time: 1
feature_image: "https://cdn-web.joy.so/cdn/image/2026/11/join-line-follow-oa-thumb-59978d.png"
---

# Join LINE — points only after a customer follows your account

## Why this matters

![Three rules for the Join LINE program in Follow Official Account mode: points follow the follow, late followers still earn, and points are earned once and kept](https://cdn-web.joy.so/cdn/image/2026/11/join-line-follow-oa-why-this-matters-816f00.png)

A customer who linked LINE without following your Official Account used to earn the Join LINE points. Now the points go to customers you can message.

### Points follow the follow

A Join LINE program set to **Follow Official Account** awards points only when the customer has linked LINE and follows your account. Linking alone no longer earns.

### Late followers still earn

If a customer follows later, Joy awards the points at that moment, as long as your Webhook URL is set.

### Earned once, kept

Each customer earns the program once. Unfollowing never takes points back, and following again does not award them twice.

> **Illustrative question**
> A customer linked LINE but never followed my Official Account. Did they earn the Join LINE points? No. They earn when they follow, and until then the widget keeps showing the **Follow our Official Account** step.

---

## How to access and use

1. In Joy, go to **Reward programs → Earning programs** and open your **Join LINE** program.
2. Set **How customers join LINE** to **Follow Official Account**. LINE must be connected under **Integrations → LINE**.
3. Check that the Webhook URL from Joy is pasted into your Messaging API channel and **Use webhook** is on, so Joy can see follows.
4. Click **Save** and turn the program on.

## Setup guides

[Joy and LINE](https://help.joy.so/integrations/line#step-4-turn-on-the-join-line-earning-program)

## Good to know

Programs set to **Join a group or community via link** are unchanged: a click still earns, because Joy can't verify a group join. If you disconnect LINE, Joy switches Follow Official Account programs to that option and clears their links, and reconnecting does not switch them back. Without the Webhook URL, Joy never sees a follow that happens after linking.