---
title: "Milestone rewards now get a claim email"
slug: "milestone-reward-claim-email"
url: "https://joy.so/updates/milestone-reward-claim-email/"
kind: "update"
author: "Thomas Nguyen"
author_url: "https://joy.so/author/thomas/"
published_at: "2026-10-26T02:12:27.000+00:00"
updated_at: "2026-10-26T02:12:27.000+00:00"
description: "Confirm every milestone claim: customers get an email with their code, expiry and balance, and Klaviyo and Shopify Flow get an event."
category: "Product Updates"
tags: ["Product Updates"]
reading_time: 1
feature_image: "https://cdn-web.joy.so/cdn/image/2026/10/milestone-reward-claim-email-e36616.png"
---

# Milestone rewards now get a claim email

## Why this matters

A customer who claims a milestone reward has just done what you asked, and until now nothing confirmed it. A new email puts the code, its expiry and the balance in their inbox the moment they claim.

### A confirmation with everything they need

The **Milestone reward claimed** email lists what the customer received: the discount code and its expiry date, the points added with their new balance, store credit, and the free gift variant they chose. It only describes what was actually granted, so if an earning limit trims the points, the email shows the trimmed amount.

### One claim, one email

Joy sends one email per claim, only for steps that let the customer pick their reward. A double-click grants the reward once. Steps that grant automatically keep using **Reach new milestone**.

### An event for Klaviyo and Shopify Flow

The same claim fires **Joy: Milestone Reward Claimed** in Klaviyo and a **Milestone reward claimed** trigger in Shopify Flow, carrying the code, expiry and rewards, so you can build your own follow-up. The event fires whether or not the email is on.

## How to access and use

### Step 1: Turn on the email

The email is off by default. Open **Settings > Notifications** and switch on **Milestone reward claimed**, right below **Reach new milestone**.

### Step 2: Edit the content

Open the notification to edit it in the same email editor as your other emails, then preview and send a test.

### Step 3: Connect your marketing tools (optional)

In Klaviyo, tick **Joy: Milestone Reward Claimed** in the integration. In Shopify Flow, create a flow from the **Milestone reward claimed** trigger.

## Setup guides

[Set up a milestone: Confirm the claim with an email](https://help.joy.so/reward-programs/milestone/set-up-milestone#confirm-the-claim-with-an-email)

[Joy & Klaviyo](https://help.joy.so/integrations/email-marketing-and-sms/joy-and-klaviyo)

[Shopify Flow reference](https://help.joy.so/integrations/integrate-with-shopify-flow/shopify-flow-reference)