Listen to leading brands who choose Joy Loyalty over Rivo
We know you invest heavily in loyalty programs only to see disappointing returns. Joy Loyalty changes that by delivering a solution that actually works. We focus on three sole values: exceptional value, powerful capabilities, and dedicated support. This approach has made Joy the preferred loyalty partner for leading brands worldwide.
Trusted by leading brands worldwide
Why Top Brands Choose Joy Over Rivo
Enterprise-Grade Features at Fair Pricing
Joy delivers advanced loyalty capabilities with transparent pricing and generous usage limits that scale with your business.
Unmatched Customization Flexibility
From branded experiences to custom reward logic, Joy adapts to your unique business needs without the enterprise price tag.
World-Class Technical Toolkit
Robust APIs, seamless integrations, and developer-friendly architecture provide the flexibility modern brands demand.
Dedicated Loyalty Consultants
Our loyalty experts partner with you for strategy development, program optimization, and growth planning.
Seamless Migration & Onboarding
Our specialists handle the entire transition process, ensuring zero data loss and minimal disruption to your loyalty program.
Detailed Comparison: Joy vs Rivo
| Feature | Joy | Rivo |
|---|---|---|
| Pricing | $499 USD/month | $499+/month |
| Monthly Order Limit | 7,000 free orders included | Only 2,500 orders/month |
| Additional Orders | $5 per 100 additional orders (negotiable for high-volume merchants) | Non-extendable cap |
| Shopify Integration | Native Shopify-optimized architecture | Basic Shopify integration |
| Reward Rules | Advanced conditional logic for customer, order, product & collection targeting | Basic reward rules without conditional targeting |
| VIP Tier System | Dynamic tiers with custom multipliers and flexible qualification rules | Basic tiers without multipliers |
| Fraud Prevention | Advanced anti-cheat system to protect program integrity | No fraud prevention features |
| Omnisend integration | Trigger-based condition system for precise targeting | Limited status-based system |
| Custom APIs & Webhooks | Comprehensive developer toolkit with full API access | No custom API access |
| Headless & Hydrogen Support | Full compatibility with modern storefront architecture | No headless support |
| Customer Account Customization | Theme-direct editor with deep customization options | Limited in-app editor |
| Account Extensions | 5 flexible extension points | 4 limited extensions |
| Third-Party Integrations | 28+ integrations with leading platforms | 27 integrations |
| On-Demand Customization | Available for all merchants | Limited to enterprise plans |
| Support Level | 24/7 dedicated support with loyalty specialists | Standard support without loyalty expertise |
The Journey to Better Loyalty: Our Merchant's Story
When Pots and Pans Pie Co. migrated to Joy, they faced a common challenge: rising costs without improved performance. Their 14,000+ loyalty members deserved better. The switch to Joy took two weeks, with zero point loss during migration. Our team handled everything, allowing them to focus on their core business – making delicious pies. Using Joy's rule engine, they created personalized rewards based on customer purchase patterns. The results spoke for themselves: sales increased by 10% within just two months, and they achieved an impressive 67% voucher redemption rate – far above industry standards. What did they value most? Joy's dedicated support team regularly reviews their program performance and suggests improvements. With better results at half the price of Rivo, Joy delivered the loyalty program their customers deserved.
Read the full case here:
Why Joy Delivers Superior Value for Your Loyalty Program
In today's customer retention landscape, brands need more than just basic point programs. Joy Loyalty was built from the ground up to address the complex needs of modern merchants while maintaining affordability and scalability.
What sets Joy apart is our deep understanding of what truly drives customer loyalty. While Rivo offers a similar price point, their platform lacks the technical depth, customization flexibility, and strategic capabilities that Joy provides as standard.
Our unique rule engine enables sophisticated reward logic that can target specific customer segments, product categories, or order conditions - creating truly personalized loyalty experiences that boost engagement rates by up to 70% compared to basic programs.
For merchants migrating from other platforms, Joy's seamless transition process eliminates the headaches and data risks typically associated with switching loyalty providers. Our specialists handle the entire process from data export to program reconfiguration, ensuring zero disruption to your valuable loyalty members.
As Vinamilk discovered when partnering with Joy, our platform doesn't just match your current loyalty capabilities - it enhances them through advanced gamification, AI-driven personalization, and omnichannel synchronization that drives measurable business results.
Migrate Smoothly with Experts
We help +1000 enterprises worldwide migrate from Rivoto Joy while securing your valuable customer data and loyalty history, with minimal disruption to their operations.
Learn more: Discover our step-by-step migration process below
Our Dedication to Help Brands Move
- 1,000+ brands successfully migrated to Joy
- 2 weeks average time to launch your new program
- 10% average sales recovery within first 2 months
Explore Joy Resources
- Integration Directory: Connect Joy with your favorite tools
- Developer Documentation: Technical guides for custom implementations
- Migration Resources: Step-by-step migration planning tools
- Onboarding Checklist: Set your program up for success
Frequently Asked Questions
Q: How difficult is it to migrate from Rivo to Joy?
A: Our specialists handle the entire migration process for you, including data export, member information transfer, and program setup. Most migrations are completed within 2 weeks with zero disruption to your loyalty members.
Q: Can I customize the look and feel of my loyalty program with Joy?
A: Absolutely! Joy offers unmatched customization options through both our user-friendly interface and theme-direct editing capabilities. You can create a fully branded loyalty experience that seamlessly matches your store design.
Q: How does Joy's pricing compare to Rivo for high-volume stores?
A: Joy offers significantly better value for growing stores. With 7,000 monthly orders included (vs. Rivo's 2,500) and negotiable rates for additional volume, Joy scales affordably with your business. Many merchants save 30-50% compared to Rivo when factoring in additional order charges.
Q: Does Joy offer implementation support?
A: Yes! Every Joy merchant receives dedicated onboarding support from our loyalty specialists. For Plus merchants or complex implementations, we offer enhanced white-glove service to ensure your program launches successfully.
Q: Can Joy replicate our existing loyalty program structure?
A: Joy's advanced rule engine and customization capabilities can replicate virtually any loyalty program structure while introducing opportunities for enhancement. Our specialists will work with you to not just match but improve your current program.
Ready to build a truly worthwhile loyalty program?
Don't settle for overpriced, inflexible loyalty solutions. Join thousands of growing brands that've discovered the difference in Joy's value.
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