Why Loyalty Programs Fail: Understanding the Mistakes and How to Overcome Them

why loyalty programs fail. 1-Lack of clear goals, 2-Select the wrong type of loyalty program, 3-Ineffective program design, 4-Lower customer engagement

25 min read
Why Loyalty Programs Fail: Understanding the Mistakes and How to Overcome Them
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Thomas Nguyen

Thomas Nguyen

Thomas Nguyen is the CTO of Joy, a loyalty solution for Shopify and eCommerce brands. With years of experience building high-performance Shopify apps, Thomas aims to help merchants grow through customizable and retention-focused tool.

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