Sendlane

Joy and Sendlane

Transform loyalty insights into high-converting email and SMS campaigns with advanced behavioral automation.

How the integration helps:

• Create sophisticated customer segments based on loyalty behavior, spending patterns, and engagement levels
• Automate personalized email and SMS flows triggered by real-time loyalty activities and milestones
• Increase customer lifetime value through data-driven retention campaigns using loyalty insights
• Drive immediate action with coordinated email and SMS messaging based on loyalty status and point balance

How the integration works:

Joy automatically syncs comprehensive customer loyalty data to Sendlane in real-time, including point balance, member status, referral links, VIP tier, and birthday information. This enables merchants to create advanced automation workflows that respond instantly to loyalty activities - from welcome series for new members to VIP tier celebration campaigns and point expiration reminders.