Why merchants choose complete retention solutions over credits

Why merchants choose retention suite over limited credit solutions

How Joy's advanced loyalty platform outdelivers Rise.ai's narrow gift card focus

1. Beyond Basic Credits to Real Connection

Rise.ai built a gift card platform and called it loyalty. Their $599+ monthly pricing reflects premium gift card infrastructure, not the comprehensive loyalty ecosystem your customers crave. Joy's $499 delivers what Rise.ai promises but can't provide: advanced reward rules, 30+ touchpoints, and sophisticated targeting that turns transactions into relationships. Why pay more for less when your customers deserve genuine loyalty experiences?

2. Shopify Excellence vs Scattered Focus

Rise.ai spreads thin across multiple platforms while your Shopify store gets generic solutions. Joy's exclusive Shopify focus means 5 dynamic checkout extensions versus Rise.ai's single extension, custom APIs they don't offer, and rapid feature rollouts that keep pace with your growth. When Shopify innovates, Joy evolves with it – Rise.ai just plays catch-up.

3. Workflows That Actually Work

Frustrated merchants report Rise.ai's "inconsistent reward workflows" and painfully slow support fixes. Joy's advanced logic engine creates seamless customer journeys that feel natural, not broken. While Rise.ai limits you to basic touchpoints and email-only support, Joy provides 30+ engagement opportunities (loyalty widget, page, popups, snippets) backed by 24/7 loyalty consultants who actually understand retention strategy.

4. Your Customers Deserve Better

Stop treating loyalty like an afterthought with basic credit systems. Your customers want experiences that make them feel valued, not just transactional rewards that feel mechanical. Joy transforms how customers connect with your brand – Rise.ai just processes their payments.