Rivo Alternative: Best-in-class loyalty platform for every brand

Yes — for most scaling Shopify brands, Joy Loyalty is the stronger Rivo alternative. At the same $499 top tier it includes 7,000 monthly orders to Rivo's 2,500, and ships paid membership, custom API, and a dedicated account manager on published plans where Rivo gates all three behind a quote-only Custom tier. Rivo is the better fit if you specifically want its private support channel bundled into standard support.

Rivo includes a private support channel as part of its standard support, alongside email and chat. If a dedicated private line to your loyalty vendor matters more to you than order headroom or published-plan access to membership and API, that is the one place Rivo has a genuine edge.

Both are Shopify-native loyalty platforms. The gaps are capacity and access: at the same top-tier price, Joy includes nearly three times Rivo's monthly orders, and paid membership, API access, and a dedicated account manager sit on Joy's published plans where Rivo requires a Custom plan and a sales conversation.

Joy. At $499 a month, Joy's Ultimate plan includes 7,000 monthly orders; Rivo's Plus plan at the same price includes 2,500. Past Rivo's cap you move to a Custom plan with no public pricing — Joy keeps a fixed $5-per-100 rate above the limit.

Yes — on published plan pricing. On Rivo, paid membership is only available on the Custom plan, which requires a sales process to get a quote.

Joy automatically detects Instagram story mentions, comments, and follows and awards points for them. Rivo supports basic social following rewards without Instagram story detection. For brands rewarding UGC without manual review, Joy handles it automatically.

Joy's custom API is available on the Ultimate plan at a published fixed price. Rivo offers API access only on its Custom tier, which has no listed price. For development teams building on top of loyalty, Joy gives earlier and more predictable access.

Yes. Both platforms support Apple Wallet and Google Wallet passes natively, including live balance updates.

Joy includes live chat on every plan and a dedicated account manager from the Advanced plan. Rivo provides email and chat support with a private support channel, and dedicated support on higher tiers. Joy's account manager access starts at a lower plan tier.

Our migration team handles the full move — points, members, tiers, and program setup — with no migration fee and no downtime for your customers.