Intercom
Sync Joy loyalty points, VIP tier, and referral link to Intercom contacts so agents have loyalty context in every conversation.
Joy and Intercom
Give your support team loyalty context without leaving Intercom.
How the integration helps:
- See a customer's points balance, VIP tier, and referral link on their Intercom contact
- Answer loyalty questions without switching tools
- Build Inbox views, segments, and messages from loyalty data
- Keep contacts current as customers earn points or change tiers
How the integration works:
Connect Intercom to Joy with an access token from a private app in your Intercom workspace. Joy adds loyalty attributes such as points balance, VIP tier, member status, birthday, and referral link to each Intercom contact, then updates them as your customers' loyalty data changes.
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