Joy now works inside Shopify Sidekick: ask your loyalty program anything
Ask Shopify's built-in AI about points, tiers, rewards, referrals, and loyalty revenue in plain language — straight from your admin.
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Why this matters
Ask about your loyalty program without leaving the Shopify admin. Joy connects to Shopify Sidekick, the AI assistant built into your admin, so you ask in plain language and get the answer from your live Joy data.
Answer customer questions while you reply
Ask for a customer's points, tier, recent activity, rewards, or referrals. Your support team has the facts in the same window as the reply, and each staff member sees only what their permissions allow.
Check program results in one question
Ask how much revenue loyalty drove last month, what your redemption rate is, or how revenue compares across tiers. You get the figure in the chat, without opening Joy to find the report.
Confirm your setup is working
Ask whether your loyalty program is set up correctly and Sidekick runs a diagnostic. List your active earning programs and redemption options before a campaign to confirm what customers can earn.
Open Sidekick and ask "Is my loyalty program set up correctly?" Follow with "What's my redemption rate?" and "Compare revenue across tiers" for a short review of the program.
How to access and use
Step 1: Generate a REST API key
In Joy, open Settings → Integrations → REST API and generate a key so Sidekick can connect to Joy.
Step 2: Open Sidekick
Click the Sidekick icon in your Shopify admin to open the assistant.
Step 3: Ask about your loyalty program
Type your question in plain language and mention a customer email, a program name, or a metric.
Step 4: Read the answer
Sidekick replies inline with the answer, pulled from your live Joy data.
Frequently asked questions
Is Joy in Sidekick the same as Joy AI?
No. Joy AI lives inside the Joy app, in the magic-wand panel. Joy in Sidekick brings your Joy data into Shopify's assistant, so you ask from the Shopify admin.
Which Joy plans include the Sidekick integration?
All Joy plans include it. Shopify Sidekick must be enabled on your store.
Can I ask Sidekick from my phone?
Yes. Sidekick opens from any page of the Shopify admin, on desktop or mobile.
