Joy now connects to Claude and ChatGPT: ask your loyalty program anything
Joy now connects to Claude and ChatGPT through MCP. Ask about points, tiers, and performance in plain language, and see how real answers can shape your next move.
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Why this matters
Make loyalty decisions while the question is still fresh. Connecting Joy to Claude or ChatGPT puts your current points, tiers, reward rules, and performance inside the conversation, so you can investigate an issue and discuss the next action without assembling the context by hand.
Answer customer questions with current data
Look up a member's balance, tier, or available rewards from the conversation. Your team spends less time copying records between tools and has the relevant facts in front of them before responding.
Evaluate a change against your program
Ask about redemption patterns or tier performance, then explore a specific adjustment. The discussion starts from your live rules and results, giving you a concrete basis for deciding what to investigate or change.
Keep routine actions close to the decision
With Full access, supported changes such as point adjustments or coupon issuance stay in the same conversation and require your approval. Read-only access keeps reporting and analysis available without granting those write permissions.
"Which rewards are available for Gold members?" Follow with "Based on our redemption data, what should we review first?" Use the answer to investigate the program before approving any change.
How to access and use
Step 1: Create an access key
In Joy, open Settings → Developers. Generate a Read-only key for questions, or a Full access key for approved changes.
Step 2: Copy your MCP server URL
Find the URL in the AI Connections section.
Step 3: Connect your assistant
Add the URL as a custom connector in Claude or ChatGPT, then approve the connection.
Step 4: Ask about your program
Ask a specific question, such as "Which rewards are available for Gold members?"
Frequently asked questions
Can the assistant change my loyalty program on its own?
No. A Read-only key only lets the assistant view your loyalty data and answer questions. A Full access key allows supported actions, and each one runs only after you approve it.
Is my API key visible in the conversation?
No. The key stays private to the connection, and you can revoke access at any time from Settings → Developers in Joy.
Can I connect assistants other than Claude or ChatGPT?
Yes. Joy works with AI assistants that support the Model Context Protocol (MCP), so other MCP-compatible assistants can connect the same way.
