Let your best customers choose their gift — and earn it back every year
VIP tier perks can now run on a schedule and hand the choice to the customer — a free gift they pick, once a year, on repeat. Retention you can put on a calendar.
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Why this matters
Control what your VIP gift is and how often members can claim it. Free product perks now let members pick their own gift from a list you set, and a perk schedule can limit a tier perk to one claim per cycle.
Let members choose their gift
Set Selection mode to let the customer pick, then define the product list and how many gifts they can take. Members choose inside the loyalty widget, tap Claim Gift, and the discount applies only to what they selected.
Schedule how often a perk applies
Perk schedule sets a perk to Always active or Periodic. A Periodic perk is claimable once per cycle, and the cycle resets on a fixed calendar date each year or on a rolling period since each customer's last claim.
Show members when the perk returns
The storefront marks the perk Available now while it is open, then shows the date it becomes available again once claimed. The cycle resets on its own.
Give Gold members one free gift per year. Set the perk to Periodic with a fixed calendar date, such as January 1, and let each member pick one product from your list.
How to access and use
Step 1: Open a tier
In Joy, go to Membership → VIP Tiers → Tiers and open the tier you want.
Step 2: Add a free product perk
Click Add Reward and set Perk type to Free product.
Step 3: Choose the Selection mode
Choose Free specific number of products to let the customer pick, then set Number of free products.
Step 4: Set the Perk schedule
Under Perk schedule, choose Always active or Periodic. For Periodic, pick Fixed calendar date or Since last claim, then click Save.
Frequently asked questions
Does Perk schedule work on other tier perks?
Yes. Perk schedule works on every privilege type except Exclusive Products/Collections, including discounts, free shipping, and bonus points.
Who can see the free product perk?
That depends on Perk visibility. Visible to all tiers shows it to everyone, which motivates lower tiers to level up, while Hidden from lower tiers shows it only to customers who have reached the tier.
Can the free gift stack with other discounts?
Yes. Under Combinations, the perk can stack with Order, Product, and Shipping discounts, and all three are on by default.
