Rivo vs BON: Pricing and features compared (2026)

Rivo and BON are two of the more common names that come up when a Shopify store shops for a loyalty app outside the handful of big established players. Both cover points, referrals, and VIP tiers, and both publish real prices instead of hiding behind a sales call for most of their plans.

The split shows up fast once VIP tiers become the goal. Rivo gets you there at $49 a month. BON doesn't unlock VIP tiers until $129, a $80/month gap for the same core feature.

In this guide, you'll get real August 2026 pricing, a feature-by-feature breakdown of what actually differs, and which store type each app fits best.

Rivo vs BON at a glance

That $80 gap appears in the row below. The rest of the table shows where the two split in the other direction.

Where each platform wins

The table shows the split. Two rows are worth unpacking before deciding which one actually fits your store.

What Rivo does well

VIP tiers unlocking at $49 a month instead of $129 is Rivo's clearest advantage for a store that isn't yet doing enough volume to justify BON's Growth plan. Rivo is also the only one of the two offering a native paid membership tier, a subscription customers pay for ongoing perks, available from Plus at $499 a month.

Its referral fraud protection runs deeper too: 11 named mechanisms in one help center guide, IP and checkout-address matching, duplicate phone detection, cookie tracking, manual review tools, more than BON documents in a single place. Support runs 24/7 from Essential, $15 a month.

What BON does well

A near-perfect 5.0 rating across 1,827 reviews is BON's clearest signal of real-world satisfaction, ahead of Rivo's already strong 4.8. Its Anti-Cheat referral protection ships free, blocking self-referrals and duplicate accounts without requiring a paid plan at all.

Shopify POS support arrives one tier earlier, too, at $29 a month on Basic against Rivo's $49 Scale plan, useful for a store doing meaningful business in person before it's ready to spend on VIP tiers.

What it actually costs as you grow

That's what each platform is built for. The cost depends on your order volume and whether VIP tiers are relevant yet.

A store with fewer than 150 orders a month pays nothing on either platform. Rivo's free tier stretches slightly further, up to 200 orders, while BON's covers 150.

The real gap opens once VIP tiers become the goal. Rivo's Scale plan gets you there for $49 a month. BON doesn't unlock VIP tiers until Growth, $129 a month; a store paying for VIP tiers on BON spends $80 more every month for the same core capability.

Go further still, and the two flip roles. Rivo's own top-tier Plus plan publishes an exact price: $499 a month. BON's equivalent, also called Plus, is priced as "Let's talk," with no number attached to any order volume.

Worth flagging directly: both platforms periodically adjust these numbers, so treat every figure in this guide as an August 2026 snapshot, not a permanent rate.

Detailed breakdown: feature by feature

The cost comparison shows what you'll pay under different order volumes. Here's what actually differs once either app is running your loyalty program.

Points and earning rules

Different earning actions serve different goals: purchase points reward the sale that already happened, account creation points grow a marketing list, and referral points turn a customer into an acquisition channel. Rivo names eight ways to earn: signing up, placing an order, a birthday, a product review, following on Instagram, liking on Facebook, a completed referral, and a custom action you define yourself. BON covers a similar seven: completing an order, creating an account, filling out a profile, social interaction, leaving a review, a birthday, and a newsletter signup.

Verdict: Even. Both give a store the same basic toolkit for rewarding behavior beyond just buying.

Rewards and redemption

The reward type shapes what it actually costs to run a program: a straight discount is the cheapest to offer, a free product only works with a genuinely low-cost item, and a gift card gives a customer more flexibility than either. Rivo names six reward types: amount discount, percentage off, free shipping, free product, POS discounts, and gift cards, though it doesn't say which plan unlocks which one. BON names five: amount discount, percentage discount, free shipping, free product, and a POS discount, and is specific about the gate, free product from Starter, POS discount from Plus or Growth.

Verdict: Rivo, on raw count, one more reward type than BON offers. BON, on transparency, since it names the exact plan for each reward, whereas Rivo just says it depends.

VIP tiers: the $80 gap

A VIP tier only works if a store can actually plan a budget around it, since a retention tactic like this needs months to show results, not get shelved because the bill changed unpredictably. Both platforms make the price knowable, which is rare in this category, but the numbers land far apart. Rivo's Scale plan includes VIP tiers at $49 a month. BON's Growth plan gets you there at $129 a month, a straight $80 more for the same core capability.

Verdict: Rivo, clearly, on price. A store gets VIP tiers for less than half of what BON charges for the same feature.

Paid membership

Paid membership changes what loyalty does for the business behind it: instead of only rewarding purchases that were already happening, it charges customers upfront for perks, turning the program into a predictable revenue line rather than just a cost of running rewards. Rivo is the only one of the two offering this natively, available from Plus at $499 a month. BON doesn't offer this feature at any published tier.

Verdict: Rivo, by default. BON simply doesn't compete in this specific feature.

Referral programs and fraud protection

Referral fraud drains a program's budget the same way, regardless of platform: a discount paid out to a self-referral or a fake signup costs the same as a real one without bringing in a real customer. Rivo names 11 mechanisms in one help center guide, including IP and checkout-address matching, duplicate phone number detection, cookie tracking, existing-customer verification, referral limits, minimum cart requirements, and manual shadow-ban tools. BON's Anti-Cheat system blocks self-referrals and duplicate accounts, included in the free plan with no upgrade required.

Verdict: Rivo, on documented depth, since it names each mechanism individually. BON's protection is real and free from day one; it's just described in broader terms with fewer specifics named.

Point of sale

A loyalty program that only runs online misses every sale happening on the shop floor, which matters for any brand selling in both channels. Rivo syncs points at Shopify POS from its Scale plan, $49 a month, with 3 locations included and unlimited locations from Plus. BON's native POS support, earning and redeeming points in person, arrives one tier earlier, at $29 a month on Basic.

Verdict: BON, on price. A store doing in-person business gets POS support for $20 a month, less than Rivo charges for the same capability.

Support and onboarding

A points-earning bug during a weekend flash sale doesn't wait for business hours to get expensive; that's exactly when support coverage gets tested, not on a quiet Tuesday. Rivo commits to 24/7 support starting at Essential, $15 a month. BON markets 24/7 support too, but its own contact page lists specific hours instead: 9 AM to 6 PM Monday through Friday, plus Saturday mornings until noon, all in GMT+7, hours that put a US or European store several hours off that window for a chunk of the day.

Verdict: Rivo, on consistency. Its 24/7 claim matches what it publishes elsewhere. BON advertises 24/7 but documents a specific, limited window instead, worth checking directly if your store runs on a different time zone.

Which one fits your store

None of that settles which app is right for your specific store. Two questions cut through it faster than the feature list.

Do you need VIP tiers now on a tight budget, or is there room to wait? Rivo gets you there for $49 a month, less than half what BON charges for the same feature at $129. And does your store do meaningful business in person? BON's POS support kicks in earlier and at a lower price, at $29 a month compared to Rivo's $49, useful if in-store sales matter before VIP tiers do.

Whichever app you're weighing against these two, Joy is worth a look if you're Shopify-only and want VIP tiers, referral fraud protection, and paid membership all in one plan.

Frequently asked questions

A few questions that come up once a store is actually comparing the two, not just reading a feature list.