A referral is only as good as where its link lands.
Joy now builds each customer's referral link for their own Shopify market — right storefront, right language, right currency — automatically.
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Why this matters
Send every referred friend to the right storefront. With multiple region rewards turned on, Joy builds each customer's referral link for their own Shopify market, so a Czech customer shares a link to your Czech store in the right language and currency.
Run one campaign across every market
Send a single refer-a-friend newsletter to your whole list. Each customer's link opens their own market's storefront, whether your markets run on subfolders or on their own domains.
Cover existing customers with no extra setup
Joy reads each customer's market from their address and matches it to your Shopify Markets setup. Existing customers' links regenerate in the background, and new customers get the right link from sign-up.
Override a customer's market yourself
Set the Market row in a customer's Membership details when they have moved or their address points to the wrong market. The referral link regenerates on save, and your per-region reward amounts stay as configured.
Open a customer from each market and read the Market row in Membership details. It shows Czechia (auto) when Joy resolved the market, and Default when the country matches no market yet.
How to access and use
Step 1: Open the Referrals program
In Joy, go to Reward programs → Referrals.
Step 2: Enable multiple region rewards
Tick Enable multiple region rewards under the program name, then click Save.
Step 3: Check a customer's market
Open any customer and find the Market row in Membership details.
Step 4: Override the market if needed
Click the pencil, choose Auto-resolve or Override, pick a market, and save.
Frequently asked questions
What if Joy cannot determine a customer's market?
Their link falls back to your default referral link until it can. Joy reads the market from the customer's address, or from their storefront region when they visit.
Which region's reward does a referral earn?
The referred friend's region. When the friend places an order, Joy reads their region or presentment currency from Shopify and issues that region's reward, or the Default tab's reward if none matches.
Do I need more than one Shopify market?
Yes. Rewards by region requires Shopify Markets with at least one market besides your default one.
