Your customers just got four new ways to access their rewards — without a password
Four frictionless login methods now live in the Joy widget. Shop App for everyone, Google and Facebook for Shopify Plus — all without leaving the page.
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Why this matters
Let customers reach their points without a password form. Joy now supports four login methods inside the loyalty widget, so customers sign in without leaving the page.
Offer one-tap sign-in with Shop
Customers with the Shop app tap Sign in with Shop and the widget updates in place, with no page reload or redirect. This method works with new and legacy Shopify customer accounts.
Add email codes and social login
On Shopify Plus with legacy customer accounts, Multipass unlocks Email OTP, Google, and Facebook login. Joy manages the Google and Facebook sign-in, so you do not create OAuth credentials.
Show the program after sign-in
Whichever method a customer uses, the widget then shows their points balance, VIP tier status, and the rewards available to redeem.
Turn on Shop App login first. If you use legacy customer accounts on Shopify Plus, add Email OTP next for broader coverage.
How to access and use
Step 1: Turn on Shop App login
In Joy, go to Settings → Additional Features and toggle Sign in with Shop App on.
Step 2: Enable Multipass in Shopify
For the other methods, go to Shopify Admin → Settings → Customer accounts → Multipass, enable it, and copy the Multipass Secret Key.
Step 3: Paste the key in Joy
In Settings → Additional Features, find the Multipass section, toggle it on, paste your secret key, and click Save.
Step 4: Switch on more methods
Email OTP is visible by default once Multipass is enabled. Toggle Sign in with Google and Sign in with Facebook on as needed.
Frequently asked questions
Can I turn on several login methods at once?
Yes. Enable any combination, and customers see every enabled option in the widget.
Why does the page reload after Email OTP or social login?
Those methods sign customers in through Multipass, which requires a Shopify redirect. Shop App login does not reload the page.
How does Joy protect the Multipass secret key?
Joy encrypts the key at rest. Multipass tokens are single-use and time-limited, and all data travels over HTTPS.
