Tier assessment reminder: warn members before they drop a tier
Members at risk of dropping a tier now get an email before the review, with the amount they still need and the review date.
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Why this matters
Tier Assessment decides who keeps a VIP tier, but members only found out after they lost it. The new Tier assessment reminder email warns an at-risk member before the review, with what it takes to stay.
Tell members what it takes to keep their tier
The email shows how much more the member needs to keep the tier, the review date, their current tier and the tier they move to without it.
One reminder per review, only for members at risk
You choose how many days before the review the email goes out; the default is 30. Members already on track receive nothing, and nobody gets more than one reminder per review.
Send it through Klaviyo instead
Klaviyo stores can tick the Tier Assessment Reminder trigger in Integration and set their own number of days. Joy sends the event Joy: Pre Tier Assessment Reminder to your flow for the same members.
Open Notifications, switch on Tier assessment reminder, then send yourself a test to see exactly what an at-risk member reads.
How to access and use
Step 1: Turn on Tier Assessment
The reminder needs Tier Assessment to be on, with a maintenance threshold saved.
Step 2: Switch on the email
In Joy, go to Notifications, open Tier assessment reminder and switch it on. It is off by default.
Step 3: Set the timing
Set days before the review. Joy sends one reminder per review.
