Product update
Join LINE — points only after a customer follows your account
Join LINE points now go only to customers who follow your Official Account. Linking LINE alone no longer earns, so every reward buys a follower you can message.
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Why this matters
A customer who linked LINE without following your Official Account used to earn the Join LINE points. Now the points go to customers you can message.
Points follow the follow
A Join LINE program set to Follow Official Account awards points only when the customer has linked LINE and follows your account. Linking alone no longer earns.
Late followers still earn
If a customer follows later, Joy awards the points at that moment, as long as your Webhook URL is set.
Earned once, kept
Each customer earns the program once. Unfollowing never takes points back, and following again does not award them twice.
Illustrative question
A customer linked LINE but never followed my Official Account. Did they earn the Join LINE points? No. They earn when they follow, and until then the widget keeps showing the Follow our Official Account step.
A customer linked LINE but never followed my Official Account. Did they earn the Join LINE points? No. They earn when they follow, and until then the widget keeps showing the Follow our Official Account step.
How to access and use
- In Joy, go to Reward programs → Earning programs and open your Join LINE program.
- Set How customers join LINE to Follow Official Account. LINE must be connected under Integrations → LINE.
- Check that the Webhook URL from Joy is pasted into your Messaging API channel and Use webhook is on, so Joy can see follows.
- Click Save and turn the program on.
