Product update
Store Credit Rewards: Real Cashback, Spent at Checkout
Real cashback customers spend at checkout — no points math, no coupon codes. How store credit rewards work, and why the value stays in your store.
Thomas Nguyen
What's new in Joy Loyalty
New features, improvements, and the latest from Joy.
July 2026
Product updateHow to Run Your Loyalty Program Inside LINE
Points, tiers, expiry reminders, referrals — every loyalty moment can happen in the chat your customers already use. Here's how to run it on LINE.
Thomas Nguyen
Product updateLoyalty Program Metrics: The Numbers That Prove Your ROI
Most loyalty dashboards show activity, not profit. This guide covers the metrics that actually prove ROI, and how to read each one so you know your program is paying for itself.
Thomas Nguyen
Product updateUnused Coupon Reminders -Turn forgotten coupons into orders
Two new Klaviyo triggers remind customers about coupons they redeemed but never used — After Redeem and Before Expire — so the discount you gave them actually turns into an order.
Thomas Nguyen
Product updateA referral is only as good as where its link lands.
Joy now builds each customer's referral link for their own Shopify market — right storefront, right language, right currency — automatically.
Thomas Nguyen
Product updateYour best in-store moment was going to waste. Now it earns loyalty.
Joy now shows points earned, redeemed, and the new balance right inside Shopify POS — so the counter becomes a loyalty moment, not a missed one.
Thomas Nguyen
Product updateLet your best customers choose their gift — and earn it back every year
VIP tier perks can now run on a schedule and hand the choice to the customer — a free gift they pick, once a year, on repeat. Retention you can put on a calendar.
Thomas Nguyen
June 2026
Product updateJoy now works inside Shopify Sidekick: ask your loyalty program anything
Ask Shopify's built-in AI about points, tiers, rewards, referrals, and loyalty revenue in plain language — straight from your admin.
Thomas Nguyen-82c746.webp&w=3840&q=75)
Product updateIdle store credit doesn't drive sales. Now you decide when it expires
A global store credit expiration setting, plus per-program overrides for Place Order, Referral, and Milestone. Set a deadline that brings customers back — and keep your liability in check.
Thomas Nguyen
Product updateEvery extra click kills a review. Your loyalty widget just removed them all.
Embed Judge.me reviews directly inside your Joy Unified Widget. Customers read and write reviews, earn points, and never leave your loyalty surface.
Thomas Nguyen
Product updateJoy × AOV.ai Bundles: Loyalty Rewards on Every Bundle, Right in Your Loyalty Widget
Bundles get a bigger order. Loyalty points give a reason to come back. Joy × AOV.ai Bundles now show both in one row, right inside your loyalty widget.
Thomas Nguyen
May 2026
Product updateJoy × AG Product Reviews: Reward reviewers without splitting surfaces
Your reviews app and your loyalty app live in two surfaces. Customers write reviews in one and earn points in another, and the gap costs you the return signal. Joy × AG Product Reviews ships the fix as one plugin.
Thomas Nguyen
Win more REPEAT PURCHASES
Loyalty insights and strategies to help you retain customers and grow repeat revenue.